Sign In

Signing in to your JackpotCity Casino account is the gateway to your games, deposits, and promotions. Whether you’re logging in from a desktop or a phone, this guide walks you through the process, highlights what to expect after signing in, and points out key security and bonus details so you can get playing with confidence.

Sign in from mobile or desktop — what to expect

The web sign-in form works the same across devices, optimized for smartphones and tablets. After signing in you’ll land in your account dashboard where you can view balance, recent activity, and active promotions. Mobile browsers also allow quick access to live dealer lobbies powered by providers like Evolution Gaming, and classic titles from Microgaming and NetEnt.

Locked out or forgot your password? Quick recovery tips

Use the “Forgot Password” link on the sign-in page to request a reset email and follow the instructions to create a new password. If your account is temporarily locked for security reasons, you may need to complete identity verification (photo ID, proof of address) before regaining access. If you need help, contact support by phone: UK: 0-800-917-8547 or International: +44-800-917-8547.

What happens behind the scenes after you sign in

Once logged in, the casino may run routine checks to confirm your identity and ensure payment methods match account details. JackpotCity accepts a wide range of payment options, including Visa, MasterCard, Neteller, Skrill, Paysafecard, bank wire, and Interac, and supports multiple currencies such as USD, CAD, EUR, GBP, and AUD. Completing verification early speeds up withdrawals and reduces delays.

Bonuses and offers available after sign-in — know the key terms

Signing in gives you access to deposit promos and ongoing promotions. Typical welcome packages advertised include multi-deposit packages that can reach up to $1,600, but offers change frequently and exact amounts vary. Separate welcome promotions sometimes appear as a 100% match up to $1,000 plus free spins (for example, 100 free spins on select titles), often with minimum deposits and wagering requirements. Some standalone free spins campaigns may require a promo code entered at registration or deposit and can carry higher wagering multipliers.

Important: wagering requirements on some promotions can be high — examples include 50x–70x playthrough on deposit bonuses, and up to 200x on certain free-spin offers — so always read the full bonus terms and eligible games list before claiming. For a deeper look at what JackpotCity offers overall, see our full review.

Games to try after signing in

Once you’re signed in and have funded your account, explore slots, table games, and live dealer tables. If you want a fast recommendation, check out Tarzan and the Jewels of Opar for a jungle-themed, 5-reel video slot with up to 30 free spins and multiple bonus rounds.

Keep your account secure and play responsibly

Use a strong, unique password and update it regularly. Enable any available account-level security features and watch for official communications only from verified JackpotCity addresses. If you suspect unauthorized activity, change your password and contact support immediately. Also set deposit or session limits if you want tighter control over your play.

Ready to sign in or recover access? Visit the sign-in page to get started and review your account settings, bonus eligibility, and security options.